Core Concepts


Where to Begin a Business Transformation

Deciding what to change, first, can determine whether a large-scale transformation succeeds or fails

What Leaders Must Know About Organizational Resilience

This often misunderstood concept is critical for navigating disruption and uncertainty

How to Build a Great Remote Work or Hybrid Work Culture

Leaders are understandably concerned about the impact of remote work and hybrid work on company culture: how will new employees learn established ways of working if they’re not sitting next to each other? How can you foster loose ties between employees if they’re no longer running into each other in the office? And how can […]

How to Build a High Performing Team

Five core elements will determine how your team is structured and how they approach the work.

How to Rebuild Trust in the Workplace

Trust can be repaired, but it's not easy—and there's no one process for every scenario. We examine different methods for rebuilding relationships with your team based on Nonviolent Communication, Restorative Justice, and other established practices.

Building Trust in the Workplace

To increase trust on teams, leaders must understand what influences people's willingness to trust, as well as what makes leaders trustworthy

Track Organizational Change with a Change Charter

This "cheat sheet" aligns leaders on the changes they want to see in their teams and serve as a communication tool for the organization at large

A Map for the Change Journey Ahead

A "change map" provides much needed perspective in the middle of a change process

Why Building an “Architecture of Listening” Improves Employee Engagement

Listening is how employees evaluate their leaders— "Do you value my concerns? Are you open to changing how we work?"

Anticipating Problems with a Project Pre-mortem Analysis

At the start of any project, this exercise can help you predict what might go wrong as well as creating a culture where addressing new challenges is safe.

Get to “Skateboard”: How to Start Solving Complex Challenges

To solve complex problems, start with the simplest solution and make it "safe to try"

The Definitive Guide to Employee Experience Strategy

This comprehensive view of key milestones for employees at your organization can help identify opportunities to increase retention.

How 8 Organizational Metaphors Impact Leadership

Metaphors seize our attention, connect us with others, and simplify complex ideas. But they also trap us into a simplified way of thinking. At work, this means that the way we simplify our organizations determines how we can lead and embrace change.

What You Need to Know about Your Team’s Psychological Safety at Work

The most important factor in any high-performing team is psychological safety: that is, the feeling that it's safe to take risks in front of the group. But how do you foster it?

The 5 Signs of a High Performing Team, According to Google

Google conducted 200+ interviews with their employees and examined more than 250 attributes of 180+ active Google teams to answer a simple question: what makes a great team at Google?

The Limits of Measuring Engagement

Engagement scores haven't budged in 20 years—maybe it's time to look at other metrics

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